Tag Archives: sales

Maximize Resources – Use What You Have

Every owner wants to maximize resources. The whole concept of profitability is based on doing the most with the least, but we often are trapped in the prevailing thought pattern about how things “should” be done. When taking a car … Continue reading

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Good Customers Can Be Bad

When can good customers be bad? What could be wrong with a customer who buys a lot, pays promptly, and never has a service problem? They might be buying too much. No matter how strong or comfortable a sales relationship is, … Continue reading

Posted in Building Value, Entrepreneurship, Exit Planning, Marketing and Sales | Tagged , , , , , , , , , , , , , , , | 1 Comment

One Response to Good Customers Can Be Bad

  1. allen james says:

    exactly i was thinking a day ago when i faced this problem

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Employee Experience: Is Bigger Better?

Small businesses provide much of the initial employee experience. We take younger folks and teach them decent work habits like showing up every day, being on time, and working to deadlines. As owners, our personal skills may not be sufficient. We … Continue reading

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Choosing Not to Maximize Profits

The other day, a client asked me to review some questions from an MBA student studying business ownership. One of the questions was “Are you doing everything possible to maximize profits?” I’ve seen the same question asked in a number … Continue reading

Posted in Entrepreneurship, Management, Thoughts and Opinions | Tagged , , , , , , , , , , , , | 3 Comments

3 Responses to Choosing Not to Maximize Profits

  1. Ed Pratesi says:

    John,

    I agree with your premise, what the question should be is “Are you maximizing value?”

    The very choices made by business owners include many of the above that lead not to short term profits but “hopefully” sustainable value.

  2. Frank Arnold says:

    John,

    Well said and of course there is the issue of reinvesting in the business for sustaining and growing profits, but over the long haul.

  3. Mario Ray says:

    I think that a good question is: Are you happy with your business?
    Then ask: What in your business would make you happier?
    Then, decide if you want to do it.

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The New Information Direction: Push Over Pull

Ever since we started using computers in virtually every business, we’ve been putting data into them. Unfortunately, the issue has been getting information back out. In the middle 1980’s I ran a manufacturing company together with a couple of Australians. They thought … Continue reading

Posted in Management, Marketing and Sales | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

One Response to The New Information Direction: Push Over Pull

  1. Mike Wright says:

    We built a company around this in the 90’S. What we need now is for the computer to tell the recipient of the information what they should do with it. Then we will have actionable information. Very Interesting!

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