Tag Archives: sales management

History Begets Attitudes

History begets attitudes. I’m back from my biannual depressurization trip. This time it was to Central Europe. As always, I assess new and different things through a business owner’s eye. We visited five countries (Germany, Austria, Czech Republic, Slovakia and Hungary), … Continue reading

Posted in Leadership | Tagged , , , , , , , , , , , , , , , , | 4 Comments

4 Responses to History Begets Attitudes

  1. Doug Roof says:

    Using the analogy between a handful of European countries and the population of small businesses is a great vehicle for driving home your argument for the importance of history in forming the attitude of a business, John. In so doing, you’ve offered a real thought-provoker to business owners/leaders. You’ve also given them an approach to open a conversation about company history and attitude with their employees. Thank you.

  2. Kelly Hall says:

    John:
    As usual – the master at work with your observations! Happy you are scheduling some depressurization time! Will use this nugget of wisdom on a client today!
    Kelly H.

  3. Kelly Hall says:

    Nice article!

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Maximize Resources – Use What You Have

Every owner wants to maximize resources. The whole concept of profitability is based on doing the most with the least, but we often are trapped in the prevailing thought pattern about how things “should” be done. When taking a car … Continue reading

Posted in Entrepreneurship, Management | Tagged , , , , , , , , , , , , , | Leave a comment

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Good Customers Can Be Bad

When can good customers be bad? What could be wrong with a customer who buys a lot, pays promptly, and never has a service problem? They might be buying too much. No matter how strong or comfortable a sales relationship is, … Continue reading

Posted in Building Value, Entrepreneurship, Exit Planning, Marketing and Sales | Tagged , , , , , , , , , , , , , , , | 1 Comment

One Response to Good Customers Can Be Bad

  1. allen james says:

    exactly i was thinking a day ago when i faced this problem

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What is Your CEO Job Description?

On occasion, a business owner client will ask me if I have a CEO job description. I’m sure such exist in large corporations, but for an owner-managed company it’s a bit vague. The simple (and usual) answer is that the … Continue reading

Posted in Entrepreneurship, Leadership, Management | Tagged , , , , , , , , , , , , | 2 Comments

2 Responses to What is Your CEO Job Description?

  1. Bob Kroon says:

    Hi John,

    Good post. In practice, I see CEO’s concerns focused on these, in no particular order: 1) Something finance (cash flow, fund raising, collections, etc), 2) Watching the “secret sauce” (could be following the CTO, watching key activities in a service business, product development), 3) Building the team (hiring a key person, replacing people, adding to the team), 4) Reaching out to customers, 5) Some issue or event which is a drain on the business (legal matter, facilities, misbehaving employee), 6) An opportunity (acquiring a big new customer, a competitor, a technology).

    Small wonder VC investors value teams more than individual entrepreneurs. The mental bandwidth required to lead alone is tough.

  2. Joe Zente says:

    Great Article, John…

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The New Information Direction: Push Over Pull

Ever since we started using computers in virtually every business, we’ve been putting data into them. Unfortunately, the issue has been getting information back out. In the middle 1980’s I ran a manufacturing company together with a couple of Australians. They thought … Continue reading

Posted in Management, Marketing and Sales | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

One Response to The New Information Direction: Push Over Pull

  1. Mike Wright says:

    We built a company around this in the 90’S. What we need now is for the computer to tell the recipient of the information what they should do with it. Then we will have actionable information. Very Interesting!

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