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As a business owner, you know what it’s like to lie awake at 2 a.m. Maybe it has happened when you are excited and full of new ideas for your business. More often, it’s because you are worried about issues you will face the next day. Sometimes, it’s because you just woke up with the solution to a problem. I’ve experienced all those emotions about my businesses over the years. Awake at 2 o’clock? is where I share them with you, and hopefully help with answers that will let you sleep.
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Tag Archives: employees
Employees and Bosses: What’s in a Pronoun?
Credit for this post goes to Van Palmer, the owner of Palmer Technology Solutions. I’ll paraphrase and elaborate, of course. but that’s the power of the pen. In a recent peer board meeting we were discussing our relationships with employees. … Continue reading
One Response to Employees and Bosses: What’s in a Pronoun?
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“Congratulations — You are the Low Bidder!”
The sentence that titles this post could be defined as the epitome of mixed emotions for a business owner. You won the business, but only because you are willing to work for less than everyone else. Perhaps you deliberately cut … Continue reading
Posted in Entrepreneurship, Marketing and Sales
Tagged business ownership, business planning, business strategy, employee performance, employees, entrepreneurs, entrepreneurship, hiring, leadership, management, promotion, public relations, sales, sales management, small business, small business advice
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One Response to “Congratulations — You are the Low Bidder!”
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Price is seldom an issue when service, quality, and consistency are provided. But perspective and experience is huge. The airline industry has been taking advantage of their customers for years because we have little choice and have to travel.
On a Delta flight from Dallas to Seattle a few years ago, a packed Boeing 757, the woman sitting in the middle seat next to me raised her hand, to get the attention of the flight attendant doing her cabin pre-flight check. “Where is the olive oil” she asked loud enough for the majority of the other passengers to overhear. When the flight attendant approached our aisle, with a puzzled look, the woman commented “are sardines always packed in olive oil?” The cabin erupted with laughter and agreement.
Leaders with a vision like Herb Kelleher are very unique. And you are spot on in your observations about how well they deliver on their promise.
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Not Just Workers…Qualified Workers
A few weeks ago I attended one of Trinity University’s Policy Maker breakfasts. Although living in a large city has its drawbacks, it is great for access to events such as these. It takes substantial ticket sales to justify top-rank speakers, … Continue reading
2 Responses to Not Just Workers…Qualified Workers
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Just the same in the UK. Worthless degrees lack of preparation for work, no motivation to work, the millenia of Chinese domination is upon us.
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I find the information you shared today accurate and frightening from a sociological and economic standpoint. This is clearly seen in the current news where college students seem to have no idea of reality beyond the campus. I see myself as very blessed that my adult children are the opposite of their generation in this regard. They are 28 and 30 years old and earn between $120K and $250K per year and save and invest most of it. When I grow up I want to be more like my children.
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The Quest for Recurring Revenue
Recurring revenue is the current Holy Grail of business. Barriers to Entry, a traditional way of assessing your differentiation against competition, have been replaced by Barriers to Exit, how to make it at least inconvenient or at most excruciatingly painful for … Continue reading
Posted in Entrepreneurship, Marketing and Sales
Tagged business, business ownership, business planning, business strategy, economy, employee performance, employees, entrepreneurs, entrepreneurship, leadership, management, marketing, new business, promotion, sales, sales management, small business, small business advice, startups, trade
1 Comment
One Response to The Quest for Recurring Revenue
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I am striving to achieve different recurring revenue streams over time, so I will check out the book, The Automatic Customer by John Warrillow.
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Police Deadly Force and Management
The outcry over the use of deadly force by police officers has dominated headlines. Ferguson Missouri, New York City, Virginia, Texas, Florida. Although incidents involving unarmed black men have dominated the headlines, the total number of deaths by law enforcement … Continue reading
5 Responses to Police Deadly Force and Management
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So what are some examples of “nightsticks”?
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Perhaps some commercial examples might illustrate the point?
1. Most serious examples short of termination might include probationary status, docking pay, demotion.
2. Less serious examples might include a letter in the personnel file, attendance at a seminar on the topic causing the problem, loss of privileges such as parking space, etc.
3. Least serious might just be a verbal reprimand without the “or else” attached to it.
Don’t forget that BOSS spelled backwards is Double SOB.