Category Archives: Management

Mission, Vision and Values: Weighing in on the Definition War

The other day during a continuing education class, the old argument came up again. “These are the kind of things that belong in a company’s Vision Statement,” the instructor said. “I thought they were Mission Statement kind of things,” replied … Continue reading

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A Goal isn’t a Finish Line

I was going over some productivity numbers with a long term client. “Remember when our goal for this was 2000 man hours?” he said. “Now we are below 1200, and closing in on 1100, and with greater volume!” Everywhere we … Continue reading

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No! No! Bad employee! No!

A very successful plaintiff’s attorney once told me that there were two keys to getting a settlement in a class action product liability suit. The first was to find the smoking gun. Somewhere, an employee had told someone not to … Continue reading

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Accountability vs. Guilt

While discussing oil rig disaster in the Golf Of Mexico the other day a friend exclaimed “Someone needs to go to jail for this!” While I understand his anger about the massive economic and environmental damage involved, his comment illustrates … Continue reading

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Penny wise

A client who provides Information Technology services to small and midi-sized clients was expressing frustration the other day. His company has a relationship with a business to support their employees’ technology needs. They were constantly delayed, however, by the network … Continue reading

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