Category Archives: Management

Why Business Owners Shouldn’t Cold Call

The Owner as Salesperson If your business employs salespeople, then you’ve probably had them bring an account challenge to you. “You need to talk to this customer, Boss. You can (fill in the blank) better than anyone else.” The fill-in-the-blank … Continue reading

Posted in Management | Tagged , , , | 3 Comments

Your Fault. My Consequence.

My friend Larry Linne, the author of “Make the Noise Go Away” has a great saying about employee mistakes.”Your Fault. My Consequence.” A good employee will accept responsibility, and be accountable for screwing something up. Unfortunately, it is still the owner’s … Continue reading

Posted in Leadership, Management | Tagged , , | Leave a comment

The Peter Principle Goes All the Way Down

Every small business, if it is to be successful, needs a competent Second In Command (SIC). In many companies that position is held by dint of tenure or loyalty as opposed to pure ability. When we see a key employee … Continue reading

Posted in Leadership, Management | Tagged , , , , | Leave a comment

Employee Incentives that Work

After four blogs on the long term motivations for running a business, perhaps it is time to return to some more practical advice. One of the most persistent issues for a business owner is trying to motivate employees with incentives. You install … Continue reading

Posted in Management | Tagged , , , , , | Leave a comment

Alternative Lines of Communication

You are unhappy with an employee’s performance. Following good management practice (praise in public, criticize in private), you meet with him one-on-one to tell him that he is not making the grade. His current project is far behind schedule. His direct reports aren’t … Continue reading

Posted in Leadership, Management, Uncategorized | Leave a comment