Category Archives: Management

Credibility in the Lobby

I typically visit over a dozen businesses a week. Only a few have media articles about themselves in the lobby. When I ask the others, they typically answer “Oh sure. We were written up a few years ago. I have … Continue reading

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Employee Communication- “Why is it so difficult?”

I facilitated a recent meeting of business owners where the conversation turned to internal communications. It was a hot button for everyone in the group, and most of them expressed considerable frustration. “I do everything I can think of to … Continue reading

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When a Good Employee Fails

One of the most difficult challenges facing any entrepreneur is correcting a prior promotion that didn’t work out. Sooner or later it happens to every business owner. You promote employees because they’ve worked hard, were senior in their position, or … Continue reading

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Cancer in the Workplace

It was my first ownership of a business. I had moved to California to take over a failing auto parts distributor, and the deal came with a minority share in the business. I was just 30 years old. The housecleaning … Continue reading

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Why Business Owners Shouldn’t Cold Call

The Owner as Salesperson If your business employs salespeople, then you’ve probably had them bring an account challenge to you. “You need to talk to this customer, Boss. You can (fill in the blank) better than anyone else.” The fill-in-the-blank … Continue reading

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