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As a business owner, you know what it’s like to lie awake at 2 a.m. Maybe it has happened when you are excited and full of new ideas for your business. More often, it’s because you are worried about issues you will face the next day. Sometimes, it’s because you just woke up with the solution to a problem. I’ve experienced all those emotions about my businesses over the years. Awake at 2 o’clock? is where I share them with you, and hopefully help with answers that will let you sleep.
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Category Archives: Management
A Tiered Minimum Wage for Small Business
Recent strikes by employees of McDonalds and Wal-Mart demanding a higher minimum wage have gained headlines on all the news feeds. The strikers claim that they can’t live on the Federally mandated $7.25 an hour. The California legislature recently voted … Continue reading
Posted in Management, Thoughts and Opinions
Tagged economy, employee performance, employees, new business, politics, small business advice
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Ready…Set…Exit! Part I
For the last six years I’ve been writing and speaking around the country to business owners about the coming tsunami of retiring Baby Boomer business owners. My e-book “Beating the Boomer Bust” details the statistics (For a free download, go here … Continue reading
Customer Service Starts with “Hello.”
When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue reading
Millennials: The New Normal
Do you employ Millennials? If you have twenty-somethings in your workplace, you do. Most scientists who study generations put the start of the Millennials between 1982 and 1985. Using the earliest dates, the oldest are just turning thirty this year. Sociologists … Continue reading
Correct Decisions, Good Decisions and “Best” Decisions
The young protégé asked his mentor, “How do you know what is the right decision?” The mentor answered “From experience.” “But how can I get experience?” The protégé asked. “Make some bad decisions.” was the mentor’s answer. Experience is what you get … Continue reading