Category Archives: Management

A Tiered Minimum Wage for Small Business

Recent strikes by employees of McDonalds and Wal-Mart demanding a higher minimum wage have gained headlines on all the news feeds. The strikers claim that they can’t live on the Federally mandated $7.25 an hour. The California legislature recently voted … Continue reading

Posted in Management, Thoughts and Opinions | Tagged , , , , , | 2 Comments

Ready…Set…Exit! Part I

For the last six years I’ve been writing and speaking around the country to business owners about the coming tsunami of retiring Baby Boomer business owners. My e-book “Beating the Boomer Bust” details the  statistics (For a free download, go here … Continue reading

Posted in Entrepreneurship, Exit Planning, Exit Strategies, Management | Tagged , , , , , , | Leave a comment

Customer Service Starts with “Hello.”

When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue reading

Posted in Management, Thoughts and Opinions, Uncategorized | Tagged , , , , , , | 1 Comment

Millennials: The New Normal

Do you employ Millennials? If you have twenty-somethings in your workplace, you do. Most scientists who study generations put the start of the Millennials between 1982 and 1985. Using the earliest dates, the oldest are just turning thirty this year. Sociologists … Continue reading

Posted in Leadership, Management, Top Blog Posts | Tagged , , , , , , , | 4 Comments

Correct Decisions, Good Decisions and “Best” Decisions

The young protégé asked his mentor, “How do you know what is the right decision?” The mentor answered “From experience.” “But how can I get experience?” The protégé asked. “Make some bad decisions.” was the mentor’s answer. Experience is what you get … Continue reading

Posted in Entrepreneurship, Leadership, Management | Tagged , , , , , , | 1 Comment